Urban Coast

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About Us This web site is owned and operated by Urban Coast who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.

Our Contact details:
Urban Coast Ltd
24 High Street, Pwllheli, Gwynedd, LL53 5RT
Phone: 01758 701389
Fax: 01758 701377
Email: dc@urbancoast.co.uk
VAT Registration Number 941069919


Company number: 5389276
Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept Visa and MasterCard. We do not charge for any item until it is ready to ship. If you do not wish to pay online, you may send your card information via phone, fax or by post.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

The price payable for the Products shall be as shown on the Website. Prices advertised on the Website include UK VAT but excludes delivery charges. Delivery charges are shown separately when ordering and must also be paid in advance.

All transactions are in GBP.
Shipping And Handling Unfortunately we currently do not ship outside of Europe.
Delivery Schedule We aim for your item(s) to be delivered within 1-3 business days. Last day for Christmas delivery is 20th December by 5pm.

You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
Tax Charges All of our items are inclusive of 20% tax
Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01758 701389 or fax us on 01758 701377 or write to us at Urban Coast Ltd, 24 High Street, Pwllheli, Gwynedd, Wales, LL53 5RT
Privacy Policy Urban Coast Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive.

You are entitled to cancel your order and return the goods within 7 working days for a refund. The cost of delivery is non refundable. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.

You may bring any damaged or unwanted items into our store to be returned.

Any goods returned should be unworn or unused. For hygiene reasons earrings cannot be returned.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

This does not affect your statutory rights
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